At BagCloset, we aim to make every purchase a satisfying experience. If something isn’t right, we’re here to assist you — but certain conditions apply to keep the process fair for everyone.

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🔄 Returns

Returns are accepted within 7 days of delivery.

Returned products must be:

✅ Unused and in original condition

✅ In original packaging with all tags intact

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🎥 Mandatory Unboxing Video

To process returns for damaged, defective, or incorrect products, a clear unboxing video is required:

The video must start before opening the package.

It should clearly show the shipping label and the full unboxing process.

❌ No return/refund will be accepted without this video proof.

This ensures fair verification and protects both customers and our team.

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💰 Refunds

Once your return is received and verified, the refund will be issued to your original payment method within 5–7 business days.

Return shipping charges are to be borne by the customer.

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🔁 Exchanges

Exchanges are allowed only for defective or damaged products (with mandatory unboxing video proof).

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❌ Return Rejection

Your return may be denied if:

No unboxing video is provided for a defective/incorrect item

The product is used, tampered with, or damaged by the customer

The return request is raised after 7 days of delivery